Reliable. Responsive. Built for Continuity.
At Innate Technologies, we provide comprehensive website and application maintenance and support services for all digital platforms we develop, including websites, e-commerce platforms, and mobile applications—collectively referred to as applications. Our maintenance services ensure your digital assets remain secure, updated, high-performing, and fully operational long after launch.
We offer structured Annual Maintenance Contracts (AMC) backed by clearly defined Service Level Agreements (SLA) and Escalation Matrices, enabling predictable support, faster resolution times, and uninterrupted business operations.
Maintenance Strategy & Support Onboarding
Our maintenance engagement begins with a detailed understanding of the application architecture, hosting environment, integrations, and business-critical workflows. This allows us to proactively manage risks and ensure continuity.
Application and server environment review
Hosting and infrastructure assessment
Third-party integrations evaluation
Support scope definition and prioritization
SLA and escalation matrix finalization
Application Support & Issue Resolution
We provide responsive support for functional, technical, and performance-related issues across websites, mobile apps, and e-commerce platforms. Issues are handled based on severity and SLA commitments. Regular monitoring, Operating System (OS) updates, plug in updates, and compatibility checks are carried out as part of the AMC.
- Bug fixes and functional issue resolution
- Performance and uptime support
- Integration issue resolution (APIs, third-party systems)
- Application error monitoring and troubleshooting
- Server and hosting-related issue management
Hosting, Security & Server Maintenance
Our infrastructure experts also provide support in monitoring, maintaining and troubleshooting of cloud, dedicated and shared hosting environments, ensuring your applications remain secure, compliant, and optimized.
- Server health monitoring and optimization
- Backup configuration and recovery support
- Dedicated or Virtual server support
- Security updates and patch management
- SSL, domain, and hosting renewals
- Cloud hosting support (AWS, Azure, shared hosting)
Content, Media & Visual Updates
Does your website require regular updates of data (contents and images)? Are you short of resources to do this regular tasks? Our team is capable to support regular content updates and visual enhancements, helping keep your website or application fresh, relevant, and aligned with business needs. Creatives or image sourcing can also be part of the AMC scope.
Content Support Includes:
- Content uploads and page updates
- Image sourcing and customization
- Landing page and promotional updates
- Banner, image, and visual content creation
- CMS-based content management
E-Commerce Maintenance & Operational Support
For e-commerce platforms, maintenance extends beyond technology into operational continuity. We support the ongoing execution that keeps online stores running smoothly, including regular inventory updates, processing the orders, support to customers, integration support with logistics and payment partner, and marketing.
Payment gateway issue
resolution
Logistics and shipping integration support
Inventory updates and stock management
SKU creation, modification,
and removal
Product catalog maintenance
Order flow and checkout issue
support
Mobile Application Maintenance & Support
Our maintenance services also cover iOS and Android applications, including backend CMS and API integrations. Publishing of latest application to the respective stores, monitoring customer comments and replying to them, and providing API integration support.
- App bug fixes and version updates
- Secure API integration support
- Store compliance and technical support
- Backend CMS maintenance
- App performance monitoring
- App updates to stores
SLA-Driven Support & Governance
If the website or mobile application is very critical for the day to day functioning of the business, it is very important that you have the right team to ensure there are no downtime. Availability of the team to attend on priority basis to ensure uptime of the application should be the main focus of any AMC. Every maintenance engagement at Innate Technologies is governed by a formal SLA and escalation framework, ensuring transparency, accountability, and predictable service delivery.
Defined response and
resolution timelines
Issue prioritization and
escalation paths
Regular status updates and reporting
Continuous improvement recommendations
Why Choose Innate for Maintenance & Support
- End-to-end ownership of your digital applications
- Expertise across websites, e-commerce, and mobile apps
- Long-term partnership mindset
- Structured AMC with SLA-backed commitments
- Proactive issue prevention and performance monitoring
Reach out to us to discuss your Requirements